Clarendon and Howardwick subscribers of the Amarillo Globe-News may have experienced delayed or no delivery of newspapers in recent weeks, and according to District Circulation Manager Heather Reed a turnover in carriers in addition to a loss of up to date subscriber data during carrier transition has led to these problems.
The Globe-News subscriber list currently being used by carriers in Donley County is out of date and unless subscribers call in, the carrier has no way to know who is not receiving a paper. Many subscribers’ papers are being delivered to old addresses or just aren’t being delivered as a result of the out of date information.
“We are trying to piece things together,” Reed said.
Reed asks that subscribers experiencing circulation problems call Customer Service Representatives Kim or Donna at 806-345-3407 between 5 am and 11 am daily rather than call the automated system. According to Reed, these representatives are located in the Amarillo office and can verify subscriber accounts and correct any issues with addresses.
Another problem facing Globe-News readers in Donley County is the issue of there being no permanent carrier here currently.
“Right now I am sending a manager down to deliver,” Reed said, “but it’s just costing too much.”
If a local carrier isn’t found soon, Reed said home delivery here will be stopped altogether.
Local carriers receive papers around 2 a.m. and have until 6 a.m. to deliver to the roughly 200 daily and 240 Sunday subscribers in Clarendon and Howardwick.
Anyone interested in the position can call Reed at 806-345-3253.
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